Privacy Policy
Last updated: November 4, 2026
Charleston Locksmith Pro (“we,” “us,” or “our”), operated by Charleston Locksmith Services LLC, respects your privacy. This Privacy Policy explains what information we collect through our website at https://charlestonlocksmithpro.com (the “Site”), how we use it, and the choices you have. By using the Site, you agree to this policy.
Information We Collect
Information you give us
When you contact us, request a quote, book service, or submit a form, we may collect your name, phone number, email address, service address or location, details about your request, and any photos or files you choose to upload.
Ask Leo chat assistant
Our Site offers “Ask Leo,” an AI chat assistant. When you use it, we record the messages you send and the answers provided, along with the page you were on, the date and time, your IP address, and basic device and browser information. We use these records to understand common questions, improve our service, and help prevent abuse. Chat records are automatically deleted after 90 days.
To generate answers, the messages you type are sent to our AI provider, Anthropic (the “Claude” API), which processes them to return a response. Anthropic does not use this data to train its models and retains it only briefly for security purposes. Please do not enter sensitive personal information (such as full payment-card numbers, Social Security numbers, or passwords) into the chat.
Information collected automatically
Like most websites, we automatically collect certain information through cookies and similar technologies, including your IP address, browser type, device information, pages viewed, referring pages, and how you interact with the Site. We use Google Analytics, Google Tag Manager, Google Ads conversion tracking, and the Facebook (Meta) pixel to measure traffic and advertising performance.
Phone calls
When you call us, we may keep your phone number and notes about your request in order to provide and follow up on service.
How We Use Your Information
- Respond to your inquiries and provide locksmith products and services;
- Schedule, dispatch, and follow up on service;
- Improve our Site, services, and customer support;
- Measure and improve our advertising and marketing;
- Detect, prevent, and address fraud, abuse, or security issues;
- Comply with our legal obligations.
Cookies & Tracking Technologies
We use cookies and similar technologies for site functionality, analytics, and advertising (including Google Analytics/GA4, Google Ads, and the Meta pixel). You can control cookies through your browser settings, opt out of Google Analytics using Google’s browser add-on, and manage ad personalization through your Google and Facebook account settings.
How We Share Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate the Site and our business — for example, our website host, our AI chat provider (Anthropic), and our analytics and advertising providers (Google and Meta);
- Legal and safety — when required by law or to protect our rights, property, customers, or the public.
Data Retention
We keep the information you provide for as long as needed to serve you and for legitimate business or legal purposes. Ask Leo chat records are automatically deleted after 90 days. You may ask us to delete your information (see “Your Choices & Rights”).
Your Choices & Rights
You may request to access, correct, or delete the personal information we hold about you, or opt out of marketing communications, by contacting us using the details below. Depending on where you live, you may have additional rights under laws such as the CCPA or GDPR; we will honor applicable rights and will not discriminate against you for exercising them.
Data Security
We use reasonable administrative and technical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our Site is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us information, please contact us and we will delete it.
Third-Party Links
Our Site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version here with a revised “Last updated” date.
Contact Us
Charleston Locksmith Pro (Charleston Locksmith Services LLC)
1730 Savannah Hwy Suite B, Charleston, SC 29407
Phone: (843) 380-5647
Email: info@charlestonlocksmithpro.com
